Compliance & Ratings | The Ivy at Davenport: Our Commitment to Quality
At The Ivy at Davenport, we know that families want absolute assurance that their loved ones are safe, well cared for, and protected by the highest regulatory standards. Choosing a skilled nursing facility requires trust, and that’s why we are fully transparent about our compliance history, CMS ratings, and the proactive, measurable steps we take every day to continuously improve. Our philosophy is that transparency is the bedrock of family trust.
Our goal is not merely to meet minimum compliance standards, but to exceed them through rigorous healthcare quality management, investment in our team, and an unwavering commitment to the dignity and safety of every resident.
Foundations of Trust: Licensed & Certified Care
Every qualified nursing home must adhere to strict state and federal regulations. Our licenses and certifications are the foundational proof that our operations and facility meet these mandates.
State Licensure: The Ivy at Davenport is fully Licensed by the State of Iowa as a healthcare facility. This requires regular, unannounced state inspections to verify that we comply with state regulations concerning health, safety, staffing, and administration.
Federal Certification: We are Certified by Medicare & Medicaid (CMS), which ensures compliance with federal healthcare standards. This is the highest level of regulatory scrutiny, guaranteeing that our systems are in place to deliver reliable care funded by federal programs.
Regular Oversight: We are Regularly inspected by state and federal surveyors. These inspections result in detailed public reports that inform our quality improvement initiatives.
A Deeper Look: The Three Pillars of the CMS Rating
The CMS rating is not just one score; it is a blend of data from three critical areas, each reflecting a different facet of facility performance. We focus intensely on improving outcomes in all three pillars.
Health Inspections
This score is based on the facility’s performance during the most recent state health inspection and the previous two standard surveys. It assesses the number and severity of any deficiencies found in areas like infection control, cleanliness, dietary services, and medication management. Our Focus: We have Invested in new leadership and dedicated compliance officers to conduct rigorous internal audits, drastically reducing the severity of deficiencies found in recent reports.
Staffing Levels
This score measures the number of licensed nursing hours per resident per day compared to the national average. Adequate staffing is directly tied to the quality of resident care and safety, particularly in skilled nursing and Dementia Support settings. Our Focus: We have Increased staff training and dramatically improved our nurse-to-resident ratios, especially during critical evening and overnight shifts, ensuring timely and compassionate care.
Quality of Resident Care
This score is based on official clinical quality measures (QMs) reported by the facility, such as the percentage of residents with pressure ulcers, falls, and pain management effectiveness. These metrics reflect real-world outcomes. Our Focus: We have Upgraded facility systems with enhanced technology and protocols to proactively identify and manage risks, focusing on preventative care that results in superior clinical outcomes.
A Commitment to Continuous Improvement and Investment
Our goal is to not only address past challenges but to set new benchmarks for senior care. The changes implemented in recent years reflect a significant commitment to raising quality standards across the board:
Investment in Leadership & Team
We have brought on a new Administrator and Directors who are committed to raising care standards and fostering a positive, responsive team culture, leading to lower staff turnover and higher employee engagement.
Enhanced Training
We provide continuous, specialized training in safety, Dementia Support, compassionate service, and chronic condition management, ensuring our team is always equipped with the latest best practices.
System Upgrades
We have implemented enhanced call light response protocols, predictive maintenance schedules, and modernized dietary oversight to ensure efficiency and comfort for our residents.
Improved Communication
Transparency in Action now includes more frequent family updates, dedicated communication portals, and a 24/7 care line, ensuring families are always informed and heard.
Safety is Prioritized
Care is consistently monitored and held to stringent state and federal standards, protecting your loved one's physical and emotional safety.
Accountability is Standard
Our leadership responds to concerns with immediate action and open accountability, using feedback to shape policies and daily practices.
Quality is Measurable
We combine regulatory compliance with genuine, compassionate care, ensuring the clinical metrics we report translate into a positive and nurturing resident experience.
Our Promise: The Heart of Care
Regulations and ratings are important—they provide the necessary structure for safe healthcare. But the heart of our mission is people.
Our promise to every family is this: we will tirelessly pursue the highest standards of clinical compliance while never losing sight of the individual resident. Families choose The Ivy at Davenport because of our caregivers’ dedication, our deep community connection, and our continuous, honest drive to improve every single day. We are here to be your trusted partner in senior care.
