Compliance & Ratings | The Ivy at Davenport: Our Commitment to Quality
At The Ivy at Davenport, we understand that families want to be sure their loved ones are safe. They want to know that their loved ones are well cared for and protected by the best standards.
Choosing a skilled nursing facility requires trust. That’s why we are open about our compliance history and CMS ratings. We also share the steps we take every day to improve.
Our philosophy is that transparency is the bedrock of family trust.
Our goal is not just to meet basic standards. We want to go beyond them. We do this through strong healthcare quality management. We also invest in our team. We are committed to the dignity and safety of every resident.
Foundations of Trust: Licensed & Certified Care
Every qualified nursing home must adhere to strict state and federal regulations. Our licenses and certifications are the foundational proof that our operations and facility meet these mandates.
State Licensure: The Ivy at Davenport is fully Licensed by the State of Iowa as a healthcare facility. This requires regular, surprise state inspections. These checks ensure we follow state rules about health, safety, staffing, and administration.
Federal Certification: We are Certified by Medicare & Medicaid (CMS), which ensures compliance with federal healthcare standards. This is the highest level of regulatory scrutiny, guaranteeing that our systems are in place to deliver reliable care funded by federal programs.
Regular Oversight: We are Regularly inspected by state and federal surveyors. These inspections result in detailed public reports that inform our quality improvement initiatives.
A Deeper Look: The Three Pillars of the CMS Rating
The CMS rating is not just one score; it is a blend of data from three critical areas, each reflecting a different facet of facility performance. We focus intensely on improving outcomes in all three pillars.
Health Inspections
This score comes from the facility's performance in the latest state health inspection and the last two standard surveys. It assesses the number and severity of any deficiencies found in areas like infection control, cleanliness, dietary services, and medication management. Our Focus: We have hired new leaders and dedicated compliance officers. They will conduct thorough internal audits. This has greatly reduced the serious issues found in recent reports.
Staffing Levels
This score measures the number of licensed nursing hours per resident per day compared to the national average. Having enough staff is directly linked to the quality of care and safety for residents. This is especially true in skilled nursing and dementia support settings. Our Focus: We have increased staff training and improved our nurse-to-resident ratios. This is especially true during evening and overnight shifts. We want to ensure timely and compassionate care.
Quality of Resident Care
This score comes from official clinical quality measures (QMs) reported by the facility. These measures include the percentage of residents with pressure ulcers, falls, and how well pain is managed. These metrics reflect real-world outcomes. Our Focus: We have improved our facility systems with better technology and protocols. This helps us find and manage risks early. We focus on preventative care to achieve better clinical outcomes.
A Commitment to Continuous Improvement and Investment
Our goal is to not only address past challenges but to set new benchmarks for senior care.
The changes implemented in recent years reflect a significant commitment to raising quality standards across the board:
Investment in Leadership & Team
We have hired a new Administrator and Directors. They are dedicated to improving care standards. They also want to create a positive team culture. This will help reduce staff turnover and increase employee engagement.
Enhanced Training
We offer ongoing training in safety, dementia support, compassionate service, and managing chronic conditions. This keeps our team updated with the best practices.
System Upgrades
We have implemented enhanced call light response protocols, predictive maintenance schedules, and modernized dietary oversight to ensure efficiency and comfort for our residents.
Improved Communication
Transparency in Action now offers more regular family updates. It has special communication portals and a care line that is open 24/7. This ensures families are always informed and listened to.
Safety is Prioritized
Care is consistently monitored and held to stringent state and federal standards, protecting your loved one's physical and emotional safety.
Accountability is Standard
Our leadership responds to concerns with immediate action and open accountability, using feedback to shape policies and daily practices.
Quality is Measurable
We combine regulatory compliance with genuine, compassionate care, ensuring the clinical metrics we report translate into a positive and nurturing resident experience.
Our Promise: The Heart of Care
Regulations and ratings are important—they provide the necessary structure for safe healthcare. But the heart of our mission is people.
We promise every family this: we will work hard to meet the highest clinical standards. We will always focus on each resident. Families choose The Ivy at Davenport because our caregivers are dedicated. We have a strong connection to the community. We also work hard to improve every day. We are here to be your trusted partner in senior care.
